Warranty Policy

We believe our products are great, and you should too.

For that reason we offer the warranties we do. Read more below…

LAST UPDATE: 18 MAR 2020

Domestic Induction Appliances

In addition to the walk-in 7-day exchange option on all induction appliances, Snappy Chef will guarantee all working components of the Snappy Chef induction appliances for a period of twenty four (24) months.

This includes replacement of:
The cooling mechanism
The touch panel
All operational parts

This excludes replacement of:
The glass-top
The base cover
Any part damaged by negligence and/or misuse

NO INVOICE- NO WARRANTY

***Should any indication of industrial use be found when repairs are being made, the warranty period will default to 3 months***

Industrial Induction Appliances

In addition to the walk-in 7-day exchange option on all induction appliances, Snappy Chef will guarantee all working components of the Snappy Chef induction appliances for a period of twenty four (24) months.

This includes replacement of:
All working parts, including
The cooling mechanism
The touch panel
All operational parts

This excludes replacement of:
The glass/steel-top
The steel base cover
Any part damaged by negligence and/or misuse.

NO INVOICE- NO WARRANTY

***Please see the Service Policy regarding special arrangement on old models***

Induction Cookware

Any unused cookware in damaged condition, including dents, breakages and/or scratches will be exchanged for cookware of the same make, type and size. Any used cookware with faults and or breakages will be considered for exchange only once the cause of said damages has been determined with-in 12* months from date of purchase.

Cookware damages resulting from negligence and/or misuse will not be covered by the exchange policy.
*Warranties may differ between cookware ranges, with notable exceptions being:

The Snappy Chef Superlight Cast Iron Cookware Range is covered with a limited 5-year warranty, excluding the glass-lids and chips in the interior and/or exterior enamel coating of the cookware.
Damage resulting from use in a microwave oven, cutting food on the surface of the cookware, discoloration and or using electrical or handheld mixers in the cookware will void the warranty.

NO INVOICE- NO WARRANTY

The Snappy Chef Platinum Stainless Steel Cookware Range has a limited 12 month warranty on all items excluding the glass-lids. Scratch marks or severe scratching by use of metal utensils is not covered by the warranty. Damage from overheating (discolouration) is instantly recognizable and is not covered by the warranty.

NO INVOICE- NO WARRANTY

The Snappy Chef Budget Cookware Range has a limited 12 month warranty on all items excluding the glass-lids. Scratch marks or severe scratching by use of metal utensils is not covered by the warranty. Damage from overheating (discolouration) is instantly recognizable and is not covered by the warranty.

NO INVOICE- NO WARRANTY

The Snappy Chef Deluxe Cookware Range has a limited 12 month warranty on all items. Scratch marks or severe scratching by use of metal utensils is not covered by the warranty. Damage from overheating (discolouration) is instantly recognizable and is not covered by the warranty.
Melted temperature gauge knobs will not be covered by the warranty.

NO INVOICE- NO WARRANTY

Any other cookware not included under the previously mentioned ranges is guaranteed for 12 months, excluding all handles and or glass lids.

NO INVOICE- NO WARRANTY

Induction Kettles

Unused kettles in damaged condition, including dents, breakages and/or scratches will be exchanged for kettles of the same make, type and size. Any used kettles with faults and or breakages will be considered for exchange only once the cause of said damages has been determined with-in 12 months from date of purchase. Kettle damages resulting from negligence, misuse, general wear-and-tear will not be covered by the exchange policy.

The coloured outer-layer of Snappy Chef Kettles cannot be guaranteed against damage resulting from general usage.
Special terms: Coastal rust has been reported, and is not covered by the exchange policy.
Take care to keep the kettle clean & dry when not in use.
NO INVOICE- NO WARRANTY

Other Products

Snappy Chef supplementary products with any faults or defects will only be exchanged with-in 12 months from the date of purchase. *Products listed as supplementary may have additional guarantee conditions unique to said product.

NO INVOICE- NO WARRANTY

*Products with alternative warranty terms:
Snappy Chef Surge Protector Plugs – This product has a limited usage span of one (1) power surge. No exchanges will be made once the product lifetime has been exceeded.

Repairs, Replacements & Refunds

Pursuant to the Consumer Protection Act 68 of 2008, The Snappy Chef Group has set-up a Repairs, Replacements & Refunds Policy to govern our conduct when fulfilling our warranties.