Well, you can’t, but a certified electrician can. This will not void your warranty, but in all honesty, it would be just as simple to install an outlet point on this connection, into which your stoves can be plugged.
AND REMEMBER: all stoves have a limited walk-in warranty. They will have to be returned to our Service Centres for repairs. In this case, an outlet just makes so much more sense.
No. Induction is extremely safe, and only creates a concentrated magnetic field. This field is centred no more than 2-3 cm from the stove top, and should not pose any threat to persons with pace-makers.
Our Induction Appliance cooking surfaces are all cut from black crystal glass, which is known for its high heat endurance and reasonable scratch resistance. Our Gas Stove glass tops are all made from tempered glass, and the area directly under the flame is covered by a steel plate.
Most certainly. Just ensure enough breathing room (about 5-10cm) between the oven & stove base, and you’ll be good to go.
Since there’s no heated element, cleaning is as simple as wiping. Use a non-abrasive, grease-removing cleaner, such as dish soap, with warm water. (We keep our Snappys nice & shining with some Windowlene).
It’s possible to hear some noise when using the Snappy Chef Induction Stoves. Most portable/free-standing induction stoves have cooling fans that can be heard. This noise can be mitigated by sinking the unit into the counter or a frame. Check out our frames for more on this.
No, the appliance can’t create a fire, since it doesn’t have a heated element. In addition to this, our induction stoves will switch off if extreme heat is detected in order to protect the electronics of the appliance.
That being said, we recommend keeping an eye on your food while cooking, as you would normally. Substances such as oil can spontaneously catch fire if heated enough- and this will damage both your home and your stove.
Damage from overheating will not be covered by our warranty.
We offer a free repair service (on certain items) during the warranty period, and a paid service after that. You can book a repair here or WhatsApp us here to have everything sorted in a jiffy.
Induction means heating by the method of magnetism. As simple as that. What that means: only magnetically conductive cookware will work on an induction stove.
- Cast Iron is ideal, and some types of stainless steel will work.
- Copper, aluminium, ceramic & glass cookware will NOT work.
The best way to check your cookware is by using a fridge magnet. If the magnet sticks to the outer base of your cookware, it should work perfectly. Keep an eye out for the ‘induction-friendly’ logo on your next shopping trip.
There are several aspects of the stove that you might experience as remaining on, these are mainly:
The red light
The unit has a red light that will continue flashing if the stove is plugged in. Similar to a TV or computer, this light will remain on as long as the unit is plugged into an electrical socket. This is required legislatively to indicate the appliance is in stand-by mode.
The fan
Our stoves remain on (well, the fan does) for about a minute after switching off the stove. This is a safety feature through which the stove continues to draw air to circulate under the glass-top to cool down the surface. Unless very hot, the fan would stop in 1 min. If very hot, it might remain on for a bit longer.
If the stove appears to remain on for any other reason, please contact us.
Hot-plate: P1
Slow-simmer: P2
Medium Simmer: P3
General Cooking: P4 – P5
Grilling: P7 – P9
Boiling a Kettle: P9
This error code normally indicates that the appliance has overheated, and for safety reasons, it switches off. Give the unit about 5 min to cool down (by removing the cookware), and then continue with your cooking.
The reason for the error is simple: under the glass-top, a small sensor monitors the temperature of the cooking surface. Should the temp reach critical, the point where actual damage can be done to the appliance or your cookware, the stove will go into error mode, and cool down (you’ll note the fan remains working).
The simplest way to work around this cautionary feature would be to place your cookware on 3 coins. The coins will lift the cookware from the surface (about 2mm), allowing the cooking surface to remain cooler for longer. Caution is advised when trying this, as the coins will become extremely hot and should not be touched until properly cooled.
The E0 error will be displayed if you have either incorrect cookware or no cookware on your induction stove. As the induction stove creates a magnetic field, by which the cookware is heated, it will not start working until the correct cookware is placed on the stove top. Keep an eye out for this icon with your next cookware purchase.
Our Gas Stove glass tops are all made from tempered glass, and a steel plate covers the area directly under the flame.
Yes. When using natural gas, your utility provider will provide more details on the gas flow and appliance requirements. Please consult them before making a purchase. Our in-box user manual will provide more details on changing the burner nozzles to be natural gas compatible.
Most certainly. Our cookware (all ranges) is made for normal kitchen use on either electric, gas, or induction stoves. In addition to this, all cookware without plastic knobs or plastic handles can be used in the oven, up to 180°C.
Our cookware has been designed with your ease in mind, thus everything can go into the dishwasher. The lids, pots, pans- whether steel or cast iron- everything has been manufactured to go through a thorough cleaning in your dishwasher.
REMEMBER that glass cracks and steel warps when cooled suddenly. We recommend removing the cookware from the oven to cool before placing it in water or filling it with water.
Yes, however, we do not recommend using the coloured kettles on gas, as they might discolour due to the heat from the open flame. In this case, we suggest getting either of our silver kettles.
Yes. Pure stainless steel does not heat magnetically, and as such, our kettles are manufactured with a base containing 430 stainless steel.
While 430 stainless steel offers good corrosion resistance, it’s not as strong as austenitic grades like 304 stainless steel, especially in harsh environments. Under normal use, in land, rust will be highly unlikely.
However, rust is a possibility in coastal areas.
Firstly, the knives are not dishwasher safe. Secondly, the knives should not be left to ‘soak’. Ideally, cleaning should be done immediately after use, to ensure no abrasive material remains on the blade. Cleaning the blades can be done with a soft sponge and hot, soapy water. The pakkawood handles may discolour, chip or crack if left soaking.
Deliveries are made by 3rd party couriers and can take up to 4 days. However, we source only the best service providers and have a normal turnaround of 1-2 days on deliveries.
Just visit the appliance section of the store, click on the item, and you will find the product manual. This button will link to the latest available version of the relevant user manual, which can then be downloaded in PDF.
Just visit the cookware section of the store, click on the item, and you will find the pamphlet. This button will link to the latest available version of the relevant pamphlet, which can then be downloaded in PDF.