Frequently Asked Questions
There’s no such thing as a dumb question.
Choose any of the topics below & find out more.
Most certainly. Our cookware (all ranges) are made for normal kitchen use, on either Electric, Gas or Induction Stoves.
In addition to this, all cookware without plastic knobs or plastic handles can be used in the oven, up to 180°C.
Our cookware has been designed with your ease in mind, thus everything can go into the dishwasher.
The lids, pots, pans- whether steel or cast iron- everything has been manufactured to go through a thorough cleaning in your dishwasher.
Yes, however we do not recommend using the coloured kettles on gas, as they might discolour due to the heat from the open flame.
In this case, we suggest getting either of our silver kettles.
No. Induction is extremely safe, and only creates a concentrated magnetic field.
This field is centred no more than 2-3 cm from the stove top, and should not pose any threat to persons with pace-makers.
Our cooking surfaces are all cut from black crystal glass, which is known for it’s high heat endurance,
and reasonable scratch resistance.
Deliveries are made by 3rd party couriers- and can take up-to 4 days.
However, we source only the best service providers, and have a normal turn-around of 1-2 days on delieries.
Read more on our deliveries here…
Just ensure enough breathing room (about 5-10cm) between the oven & stove base, and you’ll be good to go.
This will not void your warranty, but in all honesty, it would be just as simple to install a plug point on this connection, into which your stoves can be pluged.
While we take every measure to ensure timely delivery from our side, external factors such as weather,
national emergencies, strikes & hi-jacks, might result in delivery delays.
We are committed to keep you as customer updated on developments as soon as we are informed of such.
Should you have any questions, please feel free to contact us.
No, no, no.
Since there’s no heated element, cleaning is as simple as wipe.
Use a non-abrasive, grease removing cleaner- such as dish-soap and some warm water.
(We keep our Snappys nice & shining with some Windowlene)
While we continually adjust our work arrangement to comply with governmental directives on lock-down & trading,
we are committed to ship orders at the soonest possible moment.
That being said, it seems unlikely that an end to lock-down will be abrupt, and that life will continue as normal after the fact.
We would thus like to ask patience and understanding in these matters, while still offering the option to opt-out of any purchases made,
at anytime that you as customer feel the wait has become too long.
Please feel free to contact us in this regard at any time.
Its possible to hear some noise when using the Snappy Chef Induction Stoves.
Most portable / free standing induction stoves have cooling fans that can be heard.
This noise can be mitigated by sinking the unit into the counter or a frame. Check out our frames for more in this…
No, it’s impossible for the appliance to create a fire, since it doesn’t have a heated element.
In addition to this, our induction stoves will switch off if extreme heat is detected- in order to protect the electronics of the appliance.
That being said, we recommend keeping an eye on your food while cooking- as you would normally.
Substances such as oil can spontaneously catch fire if heated enough- and this will damage both your home and your stove.
Damage from over heating will not be covered by our warranty.
Not. At. All.
Induction means heating by method of magnetism. As simple as that.
What that means: only magnetically conductive cookware will work on an induction stove.
Cast Iron is ideal, and some types of stainless-steel will work.
Copper, aluminium, ceramic & glass cookware will NOT work.
The best way to check your cookware will be by using a fridge magnet.
If the magnet sticks to the outer base of your cookware, it should work perfectly.
If not… eish…
Keep an eye out for the ‘Induction friendly’ logo on your next shopping trip:
In order to manufacture a specific colour, minimum orders of 500 units need to be made, shipped and stored.
We simply do not have the capacity for this, and at this time, only manufacture in red.
Firstly, the knives are not dishwasher safe.
Secondly, the knives should not be left to ‘soak’.
Cleaning the blades can be done with a soft sponge and hot, soapy water.
The pakkawood handles may discolour, chip or crack if left soaking.
Medium Simmer P3
General Cooking P4 – P5
Grilling P7 – P9
Boiling a Kettle P9
E5 on 1-plate Stoves | E7 on 2-plate Stoves
This error code normally indicates that the appliance has overheated, and for safety reasons, it switches off.
Give the unit about 5 min to cooldown (by removing the cookware), and then continue with your cooking.
The reason for the error is simple- under the glass-top, a small sensor monitors the temperature of the cooking surface.
Should the temp reach critical, the point where actual damage can be done to the appliance or your cookware,
the stove will go into error mode, and cooldown (you’ll note the fan remains working).
The simplest way to work-around this cautionary feature,would be to place your cookware on 3 coins.
The coins will lift the cookware from the surface (about 2mm), allowing the cooking surface to remain cooler for longer.
Caution is advised when trying this, as the coins will become extremely hot, and should not be touched until properly cooled.
The E0 error will be displayed if you have either incorrect cookware, or no cookware on your induction stove.
As the induction stove creates a magnetic field, by which the cookware is heated, it will not start working until the correct cookware is placed on the stove top.
Keep an eye out for this icon with your next cookware purchase.