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Service Policy

LAST UPDATE: 29 MAY 2017

This policy serves to identify the responsibilities of The Snappy Chef Group (TSCG) in terms of repairs, returns & refunds. This policy also indemnifies The Snappy Chef Group (TSCG),  and all its affiliates and subsidiaries from any damage, loss or claim arising from negligence or failure to adhere to the processes as detailed below.

TSCG strives to comply with the South African Consumer Protection Act, 68 of 2008, and subsequent amendments. In effect we offer the following options to consumers of our products, whom deems our products unfit to meet the reasonable usage expectations. While this policy outlines our modus operandi, we reserve the right to deviate from these options.

Product Refunds

  1. Refunds will only be offered on products returned with-in seven (7) days of purchase, with the original packaging.
  2. Clear reasons for return should be provided, along with all documenation pertaining to the original purchase.
  3. Refunds can only be requested from the store of purchase, and at a Snappy Chef Brand Store on special arrangement.
  4. NO INVOICE. NO REFUND.

Products Exchanges

  1. Exchanges will only be offered on products returned with-in seven (7) days of purchase.
  2. Clear reasons for return should be provided, along with all documenation pertaining to the original purchase.
  3. Exchanges can only be made at the store of purchase, and at a Snappy Chef Brand Store on special arrangement.
  4. All exchanges will be made in accordance with the Warranty Policy as dated at the day of purchase.
  5. NO INVOICE. NO EXCHANGE.

Product Repairs & Maintenance

  1. Repairs to Snappy Chef appliances/products will only be made at a Snappy Chef Brand Store, as per South African Safety Regulations as applicable on electrical appliances.
  2. However, damaged or faulty appliances can be handed in a the original store of purchase, or any other store listed on our Store Locator page.
  3. No repairs will be delegated to a member of the public, customer or product owner, irrespective of occupation or background. Only trained Snappy Chef Staff, in the employment of The Snappy Chef Group at the time of service, may attempt a repair.
  4. Turn-around time on service repairs will be limited to 4 work days- excluding shipment times. Please notify Snappy Chef SA Head Office of misconduct.
  5. Repaired appliances/products will be available for collection after repair from the store at which it was received for repairs, unless otherwise arranged.

Addendum

  1. Addendum to the Snappy Chef Group Service Policy might be added or removed as deemed necessary. These documents should be considered as guideline supplements to the Service Policy and not overruling policies.
  2. Current Addendum:

The Snappy Chef Group (TSCG), reserves the right to reasonably judge each claim on its own merits. When considered necessary, deviation from the Service Policy may be advisable, persuant to customer satisfaction and the CPA. TSCG also reserves the right to change the terms of these policies without prior notice to any parties, but will extend each customer the courtesy of action under the policy effective at the date of their purchase.