• Stoves
  • Cookware
  • Whistling Kettles
  • Knife Sets
  • Accessories

We’d love to assist with any questions you have, however- we’re not yet sure what you’d like to know…

For now we’ve answered a few of the more common questions we’ve been asked before.


– Which are the best setting to use.

Hot-plate                          P1
Slow-simmer                  P2
Medium Simmer            P3
General Cooking            P4 – P5
Very High Heat              P7 – P9
Boiling a Kettle              P9

– I received an E0 error. Why..?

The E0 error will be displayed if you have either incorrect cookware, or no cookware on your induction stove.
As the induction stove creates a magnetic field, by which the cookware is heated, it will not start working until the correct cookware is placed on the stove top.

– My stove displays E5 after cooking for a while. What does this mean..?

The E5 error normally indicates that the appliance has overheated, and for safety reasons, it switches off.
Give the unit about 5 min to cooldown (by removing the cookware), and then continue with your cooking.
The reason for the error is simple- under the glass-top, a small sensor monitors the temperature of the cooking surface.
Should the temp reach critical, the point where actual damage can be done to the appliance or your cookware,
the stove will go into error mode, and cooldown (you’ll note the fan remains working).
The simplest way to work-around this cautionary feature,would be to place your cookware on 3 coins.
The coins will lift the cookware from the surface (about 2mm), allowing the cooking surface to remain cooler for longer.
Caution is advised when trying this, as the coins will become extremely hot, and should not be touched until properly cooled.


– Can the Snappy Chef cookware be used on other types of stoves..?

Most certainly. Our cookware (all ranges) are made for normal kitchen use, on either Electric, Gas or Induction Stoves.
In addition to this, all cookware without plastic knobs or plastic handles can be used in the oven, upto 180°C.


– Can our kettles be used on gas..?

Yes, however we do not recommend using the coloured kettles on gas, as they might discolour due to the heat from the open flame.

In this case, we suggest getting either of our silver kettles.


– How long does delivery take on weborders..?

We make use of 3rd party courier services to deliver our goodies.
While delivery normally takes place within 24 hours after being shipped from us, it might take upto 4 working days to complete delivery.

Read more on our Delivery Policy here…